Refund Policy

1. Effective Date: July 1st, 2024

Thank you for choosing Hella IAOAI HR. We are committed to providing you with the best possible service. However, if you find that our application does not meet your needs, please review our refund policy below.

2. Trial Period

We offer a 30 days free trial period starting from the date of your initial registration. During this time, you can explore and evaluate our services without any financial commitment. If you choose to continue using Hella IAOAI HR after the trial period, you will be billed according to the subscription plan you select.

3. Refund Eligibility

If you decide to subscribe after the trial period, please note the following:

• Subscription Fees: Once a subscription fee is charged after the trial period, it is non-refundable. We encourage you to utilize the trial period fully to assess the suitability of our services for your needs.
• Renewals: All subscription renewals are also non-refundable. To avoid automatic renewals, please ensure that you cancel your subscription before the next billing cycle begins.

4. Valid Reasons for a Refund

Refunds will be considered for the following reasons:

• Technical Issues: The product consistently fails to function as advertised or promised, despite reasonable attempts to resolve the issue through our support channels.
• Non-Delivery of Promised Features: Key features or functionalities essential to the product's advertised value are missing or not functioning as described.
• Billing Errors: Incorrect charges or duplicate charges.

5. Reasons for Ineligibility

Refunds will not be granted for the following reasons:

• Change of Mind or No Longer Needed: You simply decided you no longer want or need the product.
• Minor Issues: The issue could be resolved through our customer support channels.
• Inadequate Review: You did not thoroughly evaluate the product's features and functionality before purchase.
• Setup fees and custom integrations are Non-refundable.

6. Refund Review Process

• All refund requests will be thoroughly reviewed to determine if they meet our eligibility criteria.
• We reserve the right to deny refund requests that do not comply with this policy.

7. Exceptions

In certain circumstances, such as significant service disruptions or failure to deliver promised features, we may consider refund requests on a case-by-case basis. To request a refund under such conditions, please contact our support team at payments@iaoai.io with detailed information about the issue.

8. How to Request a Refund

1. Contact our customer support team at payments@iaoai.io within the refund window.
2. Provide your name, email address, order/invoice number, and a detailed explanation of your reason for requesting a refund.
3. Our team will review your request and respond within 3-5 business days.

9. Refund Processing Time

Approved refunds will be processed within 21 business days and credited back to your original payment method.

10. Cancellation Policy

You may cancel your subscription at any time by following these steps:

1. Log in to your account on Hella IAOAI HR.
2. Navigate to the "Account Settings" or "Subscription" section.
3. Follow the prompts to cancel your subscription.

Upon cancellation, you will continue to have access to the service until the end of your current billing period. No further charges will be applied after the cancellation is processed.

11. Additional Notes

• This Refund Policy may be updated from time to time. We reserve the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting on our website. We recommend reviewing this policy periodically to stay informed about any updates.
• This policy does not limit any consumer rights you may have under applicable law.
• For any questions or concerns regarding our refund policy, please contact us at payments@iaoai.io.

Thank you for choosing Hella IAOAI HR.